Payment policy
Refunds and cancellations, explained clearly.
Donations are voluntary. Exceptional refund requests are reviewed securely by the foundation and, when approved, processed through Cashfree.
Successful donations
Successful donations are normally final.
If a duplicate debit, incorrect amount, or exceptional circumstance needs review, contact the foundation with the private donation ID. An authorised administrator will verify the payment and, when a refund is approved, initiate it only through Cashfree's secure merchant dashboard so it returns through the original payment channel.
For security, this public website has no refund button or refund API. Never share a PIN, OTP, CVV, password, or full card number when requesting help.
Failed or incomplete payments
A bank or Cashfree may reverse a failed debit automatically.
If money is debited but the payment fails, remains incomplete, or is not captured, Cashfree or the donor's bank may return it automatically under their processing rules and timelines. Such a reversal is controlled by the payment provider or bank and is not a refund initiated by this website.
Need help?
Ask us to investigate a payment record.
For a duplicate debit, incorrect amount, or payment-status question, email the foundation with the private donation ID. Never send a PIN, OTP, password, full card number, CVV, or bank-login information.